Terms of service
Last updated: Oct 2025
Welcome to Timber & Grain.
This website is operated by Timber & Grain Woodworks (“we,” “us,” or “our”). By visiting our site and/or purchasing something from us, you agree to the following Terms of Service (“Terms”). Please read them carefully before using our website or placing an order.
🪵 1. General Conditions
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.
We reserve the right to refuse service to anyone for any reason at any time.
⚙️ 2. Product Information
All Timber & Grain products are handcrafted or custom-made. Small variations in color, texture, or finish are normal and reflect the uniqueness of each item.
We make every effort to display our products accurately, but actual materials and colors may vary slightly depending on your device screen or lighting.
🛒 3. Orders & Payment
All prices are listed in U.S. dollars. We reserve the right to modify product prices at any time.
Orders are not confirmed until payment is successfully processed.
We use secure third-party payment processors (such as Shopify Payments, PayPal, etc.). By submitting your payment information, you authorize us to charge your selected payment method for your order total, including applicable taxes and shipping fees.
📦 4. Shipping & Delivery
We ship orders within the timeframe listed on each product page. Once a package is handed to the carrier, we are not responsible for shipping delays or damages that occur in transit.
For more details, please refer to our Shipping Policy (available in the footer).
💳 5. Returns & Refunds
Our Refund Policy outlines the conditions under which returns and refunds are accepted.
By purchasing from us, you acknowledge that you have reviewed and agree to those terms.
🧰 6. Accuracy of Information
We do our best to ensure all product descriptions, pricing, and availability information are accurate.
However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, even after an order has been submitted.
🔒 7. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
⚖️ 8. Intellectual Property
All content on this website including text, images, logos, designs, and product names, is the property of Timber & Grain Woodworks and may not be reproduced, distributed, or used without written permission.
📄 9. Limitation of Liability
Timber & Grain shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Our total liability for any claim shall not exceed the amount paid for the product in question.
🔧 10. Governing Law
These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the State of Tennessee, United States.
✳️ 11. Changes to These Terms
We may update or modify these Terms from time to time.
Changes take effect immediately upon posting on this page. We encourage you to review them periodically.
📬 Contact Information
Questions about these Terms should be sent to:
timberandgrainwoodworks@gmail.com